Service Request

What is this?

This guide explains how to submit maintenance requests from tenant portal so issues are logged, tracked, and routed to management and vendors.

When should I use it?

Use this feature to report repair issues such as:

• Leaks, clogs, or plumbing problems.
• Appliance failures.
• Heating or cooling issues.
• Electrical problems.
• Storm or wear-and-tear damage.

For emergencies like major floods, gas leaks, or no heat in winter, call emergency contact first.

Prerequisites

Before you start, ensure you have:

• Tenant portal access.
• Clear issue description.
• Photos or videos ready (recommended).
• Access schedule details if needed.

Flow diagram

Step-by-step instructions

1. Open request form from dashboard or Service Requests.
2. Enter detailed description:
   • exact location
   • symptoms
   • start time and frequency
3. Upload clear photos or short videos.
4. Add preferred access time if needed.
5. Add alternate contact if someone else grants access.
6. Review details and click Submit Request.
7. Confirm new ticket appears with Submitted status.

Example scenario

Situation: Kitchen sink drains slowly.

Tenant submission:

1. Opens Create Request.
2. Adds detailed description with timeline.
3. Uploads two photos.
4. Sets access window after 4 PM.
5. Submits request and tracks submitted status.

Common mistakes / FAQs

• Mistake: Vague descriptions.
  • Solution: Include location, symptoms, and timeline.
• Mistake: No photos or videos.
  • Solution: Attach media to speed diagnosis.
• FAQ: Request is urgent. What should I do?
  • Answer: Use emergency call process from lease policy.
• FAQ: How do I add updates later?
  • Answer: Open the same request and add a comment in thread.

Pro tips

• Submit one issue per ticket.
• Rename photo files before upload.
• Use request thread for follow-up updates.
• Complete review confirmation after repair.